For all non paint items we offer a return or exchange within 30 days of delivery. Items must be in original, unopened packaging and in a re-sellable condition. You must contact us at 1+763-639-7754 for a "Return Merchandise Authorization" number prior to returning any item(s).
If we receive an item without an RMA number it will not be accepted for a refund. Provided it meets all of the criteria stated above we can offer a refund or store credit. Shipping charges are non-refundable. Tc Graphics and Paint will not pay for return shipping unless there has been a mistake in packaging on our end. We are also not responsible if the authorized return arrives damaged to us so please take care when returning via the US Postal Service. We charge a 15% re-stocking fee applied to all returns. The re-stocking fee will be waived in the case of an exchange of equal or greater value or store credit. We reserve the right to refuse any return at any time.
Paint returns or exchanges must be within 14 days of delivery and meet all above criteria. Flammable goods must be shipped by a Hazmat Approved Shipper.
In case of damage, you must retain all original packaging and contact us within 48 hours of delivery to qualify for a claim. Keep all boxes, etc in case UPS or the US postal service needs to come out and examine the package. If original package is thrown out, UPS and USPS will not authorize a claim for replacement or refund.
We reserve the right to add, delete, or revise these terms and conditions at our sole discretion at any time.
International Returns / Customs
We are not responsible for unclaimed, undeliverable or refused packages in the event you decline to pay the duties, taxes or brokerage fees. We Charge a 15% restocking fee in the event a package is returned to us and you wish to be refunded for the order. The restocking fee will be waived in the event you wish to retain a store credit or have the package shipped back out. If you wish to ship the package again, you must pay the current shipping rates to have the package sent. All Shipping & Processing fees are non refundable.
Owner, Tc Graphics and Paint